Refund

Refund Policy

For Goose Creek customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to gosecrkkcandle.shop.

support at Goose Creek
For purchases made through gosecrkkcandle.shop, Goose Creek applies the following guidance on support. For return or exchange assistance, contact Support@Gosecrkkcandle.shop or 9018707938.

Goose Creek: exceptions
Customers using gosecrkkcandle.shop can rely on the following Goose Creek guidance about exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

What Goose Creek customers should know about eligibility
Goose Creek publishes this eligibility guidance for customers using gosecrkkcandle.shop. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

How Goose Creek handles refund timing
Goose Creek publishes this refund timing guidance for customers using gosecrkkcandle.shop. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

What Goose Creek customers should know about condition of returns
For purchases made through gosecrkkcandle.shop, Goose Creek applies the following guidance on condition of returns. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Details from Goose Creek on starting a request
Goose Creek publishes this starting a request guidance for customers using gosecrkkcandle.shop. A return or exchange begins when you, contact us at Support@Gosecrkkcandle.shop before sending the item. Once the request is approved, Goose Creek will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Our approach at Goose Creek to order problems
For Goose Creek customers at gosecrkkcandle.shop, this section explains order problems. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Merchant Information
Business name: Goose Creek
Brand name: Goose Creek
Email: Support@Gosecrkkcandle.shop
Phone: 9018707938
Physical address: 513 9th St, Brookings, South Dakota, 57006, United States